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The Communications Center receives and handles all emergency and non-emergency calls for law enforcement and public safety services.  The center is located in the Police station and is in operation and staffed with up to 2 Communication Officers 24 hours a day, 365 days a year.

Staffed by a total of 7 Communication Officers, working 12 hour shifts, these highly trained employees are skilled at multi-tasking operations that often require them to answer phones, input data requests in the computer aided dispatch (CAD) system, and answer inquiries from officers in the field over the radio, simultaneously.  In 2006, our Communications Officers processed more than 22,000 calls for service and 6,968 9-1-1 calls.

In addition to answering calls for assistance from the public, they monitor and maintain communications with the officers in the field, as well as other law enforcement agencies.  Communication Officers also conduct inquiries for police officers such as warrant checks, criminal history and vehicle record checks.

The Claremont Police Department is a State 9-1-1 Public Safety Answering Point (PSAP).  9-1-1 calls made from landline phones are directly routed into the center.  Wireless cell phone calls originating in Claremont are currently routed to the California Highway Patrol (CHP) and then routed to our center.

In 2006, we upgraded our Communications Center utilizing State 9-1-1 Telecommunications funds.  Upgrades included a new Verizon 9-1-1 system; voice recording systems, mapping, and ergonomically designed motorized control panels.  In addition to these upgrades, we completed an interoperable communications link that allows our communications center to communicate directly with other law enforcment and fire agencies through Los Angeles and San Bernardino County during law enforcement operations, pursuits, and disasters.

What is 9-1-1?

It is the emergency telephone number that will link callers to the appropriate emergency service: Police, Fire, or Paramedics. If you are calling regarding an emergency from your cell phone while in the City, you need to call (909) 626-1296. Should you call 911 from your cell phone, you will be connected to the California Highway Patrol who will then route your call to the appropriate agency.

What Is an Emergency?

An emergency is any situation that places the safety of life or property at risk. (A traffic accident, a medical emergency, a crime in progress, a fire or any life threatening incident.)

What Is NOT an Emergency?

It is not an emergency when the situation is not dangerous and immediate action is not necessary. (Follow up information on an investigation, to ask for directions, or a crime not in progress.)

There's no dispute - dispatching is a stressful job. The workplace, the level of activity, the simultaneous tasks, the interaction with emotional callers, the required concentration and the necessity to work as a team all contribute to stress. Within the past five years the Critical Incident Stress Debriefing (CISD) movement has emerged assisting dispatchers who have experienced a major stressful incident. Most employers recognize their employees' reactions to stress and determine how they can reduce it.

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