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Communications & 9-1-1

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0836223Dispatch_overview_libbyThe Communications Center receives and handles all emergency and non-emergency calls for assistance from the public. It is in operation and staffed with up to 2 Communication Officers, 24-hours a day, 365 days a year. A total of 7 Communication Officers work 12-hour shifts.

Communication Officers are highly trained employees skilled at multitasking operations that often requires them to answer phones, input data requests in the Computer Aided Dispatch (CAD) system, and answer inquiries from officers in the field over the radio, simultaneously. In 2013, more than 26,000 calls for service and 10,521 calls to 9-1-1 were handled.  In addition to handling calls for assistance, they monitor and maintain communications with officers in the field, as well as other law enforcement agencies. Communication Officers also conduct inquiries for Police Officers such as warrant checks, criminal history and vehicle record checks.

Our center is equipped with, voice recording systems, mapping, and ergonomically designed motorized control panels, and an interoperable communications link that allows it to communicate directly with other law enforcement and fire agencies throughout Los Angeles and San Bernardino counties during law enforcement operations, pursuits, and disasters.


The Claremont Police Department is a State 9-1-1 Public Safety Answering Point (PSAP).  9-1-1 calls made from landline phones are directly routed into the center. Wireless cell phone calls originating in Claremont are currently routed to the California Highway Patrol (CHP), and then routed to the Center.

What is 9-1-1? It is the emergency telephone number that links callers to the appropriate emergency service: Police, Fire, or Paramedics. If you are calling regarding an emergency from your cell phone while in the City, you can call 9-1-1 or 909-626-1296.
What Is an Emergency? An emergency is any situation that places the safety of life or property at risk. For instance, a traffic accident, a medical emergency, a crime in progress, a fire, or any life-threatening incident.
What Is NOT an Emergency? It is not an emergency when the situation is not dangerous and immediate action is not necessary. For instance, follow-up information on an investigation, asking for directions, or a crime not in progress.