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Clean Power Alliance – Billing Issues (July 2019)

Over the past few months, Southern California Edison (SCE) had several issues with its billing system that caused delays in the issuance of bills, or the issuance of incomplete bills, for about 10% of Clean Power Alliance (CPA) customers. CPA is a collection of municipalities that offers clean renewable energy to Claremont residents and businesses through a partnership with Edison.

SCE has advised CPA that it fixed the issues that caused the current problems and that the number of impacted customers is not increasing. CPA is now collaborating with SCE to clear the backlog of outstanding charges. Clearing that backlog means that over the next few months, SCE will be sending bills to impacted customers that contain two or more billing periods for any CPA charges that SCE failed to include in customer bills over the past few months. Customers may also see SCE charges that were missed. Customers who are seeing higher than normal bills are not being charged extra and are not being double-billed. These customers are being billed for past electricity usage that SCE either did not apply to their prior bills or did not bill them for at all. No late fees or penalties will be applied and if the higher than normal monthly bills are a financial burden, customers are encouraged to contact SCE at (800) 655-4555 to arrange a payment plan.

 

Clean Power Alliance

The City of Claremont has joined the Clean Power Alliance, a collection of municipalities, to offer clean renewable energy to Claremont residents and businesses through a partnership with Southern California Edison.

Starting in February 2019 for residential customers and May 2019 for non-residential customers, Clean Power Alliance will be the new electricity provider for residents and businesses in Claremont. While Clean Power Alliance will be providing power, Southern California will still deliver the power to homes and businesses.

 Clean Power Alliance is comprised of 31 public agencies across Los Angeles and Ventura counties working together to bring clean energy choices to our communities. Residents and businesses in our community will be automatically enrolled into the Clean Power Alliance’s competitively-priced Clean Power rate option . Nothing else changes with 50% renewable power—Southern California Edison will continue to deliver power, send just one bill, and be responsible for resolving any electricity service issues.

 Clean Power Alliance offers three rate options designed to suit the diverse needs of the community, all of which provide high renewable content at a competitive price. Residents and businesses may choose which plan they prefer or opt out of the program completely. If you opt out in the first 60 days, you may return at any time within the first 12 months with no fee. Read more about rate options at www.cleanpoweralliance.org/rates. 

 Claremont residents and businesses will receive four notices via mail with instructions on how to choose between the different rate options along with customer support information. You also can opt out without penalty and your electricity generation charges will remain with SCE.

 Learn more by visiting

www.cleanpoweralliance.org

customerservice@cleanpoweralliance.org

Clean Power Alliance Customer Service at (888)585-3788.